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Customer Feedback

For over 50 years, we here at Vanguard Holdings and Vanguard Self Storage have constantly developed and refined our services to ensure we’re able to provide the best storage services throughout London and Manchester.

We’re now proud to offer unparalleled, trusted, customer friendly storage services, underpinned by – to name but a few premier features of our services – secure access, free porters, and a comprehensive man and van collection service.

But you don’t have to just take us at our word: below you can find a number of case studies from past projects. No matter the size or complexity of the project, we’ve always strived to provide a high quality storage service. We hope to bring that same level of professionalism and quality to you, too; contact our friendly team today to find out more.

From start to finish my experience of using Vanguard in Greenford has been nothing short of outstanding.

Everyone I have dealt with has been helpful, polite and informative.

I think it’s fair to say we’ve probably been a bit of a challenge, changing lockers frequently and always asking questions but this was always met with friendly, polite helpfulness.

I originally selected Vanguard for my storage needs based on your competitive price, but I think your customer service is definitely your best selling point. In particular the guys who work on the front desk – Kelly and an older gentleman (forgive me) I have forgotten his name.

Thanks

Paul

Paul Matthews 04/04/2017

The staff at E14 Isle of Dogs could not have been more helpful. Moving is stressful but these people did everything to make it as good as possible. Their service was flexible, polite and very professional. Spotlessly clean with everything working and if it wasn’t then they fixed it asap. Thoroughly recommend all to make there way to Vanguard. PS Don’t forget to read the histories and take a good look at he magnificent Victorian printing press! Thanks, Adrian.

Adrian Murray Bradley 14/09/2016

An impressive, spotlessly clean storage facility with excellent ever helpful, friendly staff. I started with 25sqft, ‘just for a few weeks while I sell the flat’. Well it took rather longer that expected, and over a year later I needed more space for the move. The Man&Van service was excellent as was the help onsite to decant from the original store to 50 —no too small!— 100sqft. I will certainly recommend to everyone.

DJ Clark 27/08/2016

We had a really tight schedule to keep to and I would like to extend my thanks to Vanguards management and front of house staff for their helpful cooperation and without your help and assistance it would have been difficult to accomplish this difficult task within the time allocated,

Many Thanks,

Andrew Savva 23/05/2016

Great professionals, efficient, kind, polite and a friendly team. Storage well laid out making it easily accessible. Place is tidy and the administration is straight forward. Will not hesitate recommending to others.

Ben Boakye 20/01/2016

Excellent experience on all fronts – facilities are excellent (well laid out, clean, tidy etc), easy administration however the real stand out point is the team – very professional, efficient, kind and friendly. Would definitely recommend without hesitation.

Alan Morton 14/08/2015

Thank you for honouring people who have made sacrifices in our world wars. I pass your office in Ealing regularly and I’m touched by your displays. As an ex-serviceman this is great to see. Keep it up!

Rob Sheppard 14/07/2015

Excellent value storage in a convenient location, even from the Underground. The staff were unfailingly helpful and if I ever need storage in London again, I will not hesitate to call Vanguard.

Timothy Spain 11/07/2015

Exceptional staff. I would recommend Vanguard to everybody if I could. Hugely helpful throughout my rental period. Thanks to Richard and everybody.

Barbara Sexton 30/03/2015

I filmed here for my university film, and they were extremely helpful and friendly. Fantastic experience, and the the place looks great both on camera and off camera, everything was clean and well kept. Cannot talk highly enough

Ben Hicks 18/03/2015

Facility is well kept, clean and secure. Staff always helpful. Have had a lovely experience with Vanguard storage.

Patrick 23/02/2015

A great, professional and friendly service, that always found a solution for our requirements.

Thank you, for all of support over the last year!

Convini 20/02/2015

Let me start by saying the staff there were incredibly hospitable the second I stepped into the Westferry Road building. They showed me round all the storage units I wanted to see without hesitation. The units themselves were spotless and very sturdy. I would absolutely recommend them to anyone considering self-storage!

Rory Campbell 19/02/2015

Rented a unit for 6 months. Very good service. Units clean & secure. Pleasant Staff. Would use again.

William Goody 07/02/2015

The BEST STORAGE TEAM! Thank you again for all your kindness and service during my different periods of using your place. I do miss you here in Sweden!

Carina Frojd 26/03/2013

A great team who are all very helpful. We used Vanguard Self Storage for 6 years to store the “overflow” from our flat and never had a single problem.

Tracey 22/05/2013

I used the facility on Westferry Road a couple of times over the last few years. The service was friendly and helpful, and the facility was extremely clean and well maintained. Like others, I really do miss you here in Australia, you can’t find a similar high quality facility here.

Helen 25/02/2014

Just to say my children always love the different features on the top of the building on the M40. My little 5 year old boy was amazed at the tardis yesterday. Its always a curiosity when we drive into London

Ian Maybin 27/05/2014

Our company’s used Vanguard’s storage facility for over four years. The quality and security of the unit was of the high standard we expected. What we didn’t expect was the level of courtesy, patience and helpfulness, shown to us by all the staff throughout, for which we are very grateful.

Tim Terry 12/10/2012

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