Coronavirus (COVID-19) Update

Coronavirus (COVID 19) Update – 26^th May 2020

We are pleased to be able to report that we have now reopened our reception areas and all of our stores have returned to normal operating hours. We have introduced a raft of measures to ensure that we can operate within government guidelines and maintain correct social distancing. We have brought in new cleaning practices and all frequently touched surfaces, such as handrails and keypads, are now regularly disinfected.

On site, you will see a number of signs setting out our customer guidelines and we would ask that you follow these wherever possible.

Stay 2 metres away from other customers and our colleagues at all times.
Wash your hands in the toilets provided, wear gloves or use hand sanitiser.
If you have a face covering please use it.
No more than 1 customer, or customer group, in the lifts at any time.
If you have any concerns or suggestions please speak to a member of our team.

When visiting our store, please try to limit the number of people in your party to only those required. If you would prefer not to visit us, we are still able to deal with almost all enquiries over the phone or via e-mail. Please bear with us, we have had to make changes to our team rotas and there may be occasions when you need to wait a little longer for assistance.

We continue to ask that you avoid using cash and cheques as forms of payment for this period. You can still make payment by BACS, direct debit, credit or debit card.

If you have any queries or concerns please get in touch on 0800 860 0000 or at www.vanguardstorage.co.uk

Please stay safe and thank you for your continued support.

I have been very satisfied with this storage facilities. Central, affordable and the service has always been exceptional! Thank you again Joao Monteiro for your great support every time our company needed.

Yoann Foechterle

16:21 17 Feb 20

I’ve been truly impressed by W1 Vanguard Storage. The easy-to-access location near Oxford Circus was perfect and the highly secured/monitored facility made me feel my belongings were in the best care. The staff was extremely knowledgeable and professional and provided excellent customer survive. From location to high tech security to the excellent customer service, I always left my storage unit confident I made the right choice storing at W1 Storage. I highly recommend W1 Vanguard Storage to anyone looking for the best facility for the best value in the area.

W C

11:04 13 Feb 20

João was very responsive, always willing to help, answered all my annoying questions and provided all-round a great service. Would definitely recommend him and this storage to anyone in central London. :)

Filipa Carreira

09:56 06 Feb 20

The facilities were very clean and the front desk manager, Jay, was very helpful with anything I needed. I would recommend.

Meagan Myers

12:12 29 Jan 20

We've been customers of W1 Self Storage in Queen Ann's Mews since 2015. Our experience has been entirely positive the environment is clean and well managed with easy access day and night. Jay the manager is outstanding - always helpful and supportive. Great West End location.

Peter Welch

12:31 22 Jan 20

Excellent and conveniently placed storage facility. Very kind and welcoming staff, good and fair policy. A company with common sense, which is hard to come by.

Tulani Pama

15:38 21 Nov 19

THIS STORAGE SPACE IS VERY MODERN, CLEAN AND SECURE. REASONABLY PRICED UNITS CONVENIENTLY LOCATED IN CENTRAL LONDON. TO TOP IT ALL OFF THE FRIENDLY STAFF PROVIDED ME WITH A++ CUSTOMER SERVICE. I WOULD DEFINITELY RECOMMEND VANGUARD TO ANYONE IN NEED OF STORAGE IN LONDON.

O O

17:53 15 Nov 19

I had a good experience with W1 Storage - I had a small unit for around 2 years and the conditions and access were always good. Jay handled the account well and when I gave notice, instructions were clear and I received my part month refund promptly. Recommended

Ross Bryan

12:00 05 Nov 19

I had a great experience with W1 self storage. The staff, especially Joao, were very helpful, professional, and timely with correspondence. The units (in the basement of a garage) were relatively clean, dry, and secure. I will use them again if needed.

Amber Pitts

15:09 04 Nov 19

It has been an excellent experience. People are very helpful, services are excellent, everything is straight forward. The conditions of the contract are easy and without hidden terms, the conditions of getting out of it, are even more simple. I wish I could always find '' a w1 ''' for my company 's needs.

Ελπίδα Τσιτσάνη

13:21 24 Sep 19

Good storage in the heart of the city. Very helpful staff. W1 have saved me when the time of moving.

Prapatsorn Lertluechachai

12:42 20 Sep 19

Excellent service, I use this place when in London. Jay is been there all this time, so it's really easy to go through the move-in process.

Nikolina Kotur

10:28 12 Sep 19

I had a great experience with Vanguard at Oxford Circus. It was a good clean facility with easy access and great security. The guys there were super helpful. I would definitely use them again.

Mark Barrett

13:15 09 Sep 19

Joao is very helpful and assisted me all throughout the process of having my storage unit. He responded to emails very quickly and didn’t hesitate to explain things again if I was unsure about something. Very pleased with my experience.

JULIA SELMAN

12:12 09 Sep 19

Used W1 now for 4-5 years and always dealt with Jay Monteiro. A great guy - always helpful and kind. Good storage facility and perfect for our needs!

Sunil Shah

12:29 28 Aug 19

Amazing place, amazing service, amazing location. Communication was easy and fast, all our questions were answered promptly. Alistair Allman was beyond helpful, welcoming, and cooperative. He walked us through the process, recommended certain services, explained procedures and was extremely patient with our many questions. We were looking for a storage service as we prepared my daughter for university and are very happy to have chosen them. We highly recommend their services. Thank you Alistair for all your help.

sarah alshafei

12:34 21 Aug 19

Great service & super convenient. Joao and the team are really helpful! Would definitely recommend :)

Emma Brind

12:34 23 Jul 19

Their were really helpful and especially Jay went above and beyond to assist me. I highly recommend this place and Jay, finally I had time to do the review, thank you so much for your help!

Alina Danai

12:38 12 Jul 19

While I was looking for a temp storage my only resource at the time was Google maps..called a few places and chose W1 Self Storage.I'm happy I did. Everyone was super friendly, the location is convenient, access is easy and the storage facility is clean. If I ever need to store my things again..I'll for sure come back here.Shout out to Joao and Amal, it was a pleasure doing business with you ;)

Ale Espino

16:15 09 Jul 19

Excellent security measures. Smooth, uncomplicated operation. Jay was very helpful.

Tara Drew

08:59 26 Jun 19

From our initial enquiry to actually put the items into storage Jay was brilliant. Confirming by telephone to make sure we were happy and then again to check our timings closer to the arrival date. Upon arrival the process with Jay was seamless and everything was explained in detail.

A. Hasoon

08:59 20 Jun 19

Super useful storage based in the HEART of London. It’s easy to access with a car, and they have 2 months at -50% when you start a contract with them. I didn’t use all the days I had paid for and got a refund and my deposit back smoothly, thanks Jay!!

Thais Ondet

17:00 08 May 19

Highly recommended - Joao is super friendly and helpful! We've been storing our stuff here on and off for the past few years and had great experiences every time.

Jennifer Lee

21:13 07 May 19

Very courteous and helpful. Gives immediate help with loan of trolleys when necessary

keith louch

15:25 30 Apr 19

I've had the pleasure of working with Jay for the last two months at Vanguard.. I couldn't ask for or imagine a better point of contact - he is consistently helpful, addressing all of my queries and requests immediately (and there have been MANY!), taking stress out of managing storage for our constantly-fluctuating needs.. Honestly, it is the most pain-free experience I have ever dealt with when it comes to working with vendors.. I highly recommend using Vanguard for ANY storage needs..

Annie Gaudet

10:25 24 Apr 19

Excellent service and responsiveness from staff. A very convenient location and the storage facilities are clean and easy to access.

G R

18:03 29 Mar 19

Amazing service and very friendly staff. They helped with my storage at a very short period of time, and really appreciate the flexibility they are offering to make sure I have a secured unit. Clean and safe storage in Central London, I do highly recommend it. The only issue I had was the height restriction in the carpark, it didn't allow Luton vans to drive inside and park right outside the storage, but speak to the staff there and they are happy to offer solutions. Make sure to mention this to the man & van or removal companies too so they have an idea. It worked out fine for me with the loading, just took a little longer.

Ellie W

13:49 18 Mar 19

Really nice experience here with Jay, I was not 100% sure of what size unit to go for but at no point did I feel I was being pressured to take a larger unit. Every point of the process was explained in detail clearly for me. thanks very much.

John Reynolds

18:33 16 Mar 19

So super helpful! A great convenient storage facility! Thank you so much! Garry

Garry Rose

13:31 15 Mar 19

I had 2 storage units here for over a year and was really impressed with the efficiency, safety and accessibility. Joao was friendly and helped me a great deal moving in and moving out.

Katie Keight

11:12 15 Mar 19

Was a super nice visit. The customer service was excellent - I was received by a young lady named Amal - she was a very lovely lad. I came in at the start of my visit somewhat stressed, but she answered all my queries, and even helped give me some personal advise (my boyfriend cheated on me countless times and he had the audacity to kick ME out). Anyway, I didn't have anywhere to stay and all this extra stuff with no idea where to store it, but coming here really saved my life. Will definitely visit again! And will definitely recommend to others!

Random Highs

16:40 15 Dec 18

Very well run and managed storage facility with excellent security in Central London. I have been a customer for a couple of years now and have always found the organisation and efficiency to be first class. I have primarily dealt with Joao for whom nothing is ever too much trouble. He is professional, courteous and always helpful. Would highly recommend this facility.

C Healy

08:03 06 Sep 18

Very straight forward and easy to use service. From the first enquiry on the internet to the first phone query the service was excellent and very friendly.In person the help and service from Jay was excellent and really helpful.

Gregory Davis

14:46 29 Aug 18

I have been using W1 Self Storage for over 3 years, their facility is very clean and well lit compared to other Storage units in the area. The manager Joao is very helpful and the main reason I renew the contract every year. Thanks

Adel Martelli

18:10 21 Aug 18

We have been so pleased with the service and quality of W1 Self Storage and the manager Joao. He is so helpful and has worked with us to upgrade our unit as needed over the last year or so. We would highly recommend using their facilities and services. They are friendly, polite and always willing to help in anyway they can. The facility is secure and very user friendly.

Tamara Soliz

22:07 10 Aug 18

Amazing location and exceptional service. Jay and his team are extremely kind and make sure everything works seamlessly. I recommend W1 Self Storage to all my friends!

Ferdinand Droulers

12:39 08 Aug 18

‹

›

Write a review