Coronavirus (COVID-19) Update

Coronavirus (COVID 19) Update – 5th January 2021

Our stores remain open, however, following the latest government guidance there are certain changes.

We ask that you only visit us if you are providing an essential service or are a business that is permitted to remain open. Residential customers should only visit our stores if it is absolutely necessary. Please use your pin code to access the facility as you would normally.

A member of the team will be on site during opening hours but our reception areas will be closed for the duration of the national lockdown. We are able to deal with most enquiries over the phone or via email.

For this period, we will no longer be accepting cash or cheque as forms of payment. However, you will still be able to pay by credit or debit card, BACS or direct debit.

If you have any questions or concerns please get in touch on 0800 860 0000 or at www.vanguardstorage.co.uk

Please stay safe and thank you for your continued support.

Best wishes,

Vanguard Team

Coronavirus (COVID 19) Update – 8^th August 2020

The UK Government have updated their advice regarding face coverings in England that will come into effect on the 8th August.

The list of places face coverings must be worn by the public has been increased and now includes storage and distribution facilities. Advice from the Cabinet Office is that this includes inside self-storage facilities.

From 8 August, all customers who enter our self-storage facilities should be wearing a face covering.

Thank you for your understanding.

Coronavirus (COVID 19) Update – 26^th May 2020

We are pleased to be able to report that we have now reopened our reception areas and all of our stores have returned to normal operating hours. We have introduced a raft of measures to ensure that we can operate within government guidelines and maintain correct social distancing. We have brought in new cleaning practices and all frequently touched surfaces, such as handrails and keypads, are now regularly disinfected.

On site, you will see a number of signs setting out our customer guidelines and we would ask that you follow these wherever possible.

Stay 2 metres away from other customers and our colleagues at all times.
Wash your hands in the toilets provided, wear gloves or use hand sanitiser.
Please wear a face covering or mask.
No more than 1 customer, or customer group, in the lifts at any time.
If you have any concerns or suggestions please speak to a member of our team.

When visiting our store, please try to limit the number of people in your party to only those required. If you would prefer not to visit us, we are still able to deal with almost all enquiries over the phone or via e-mail. Please bear with us, we have had to make changes to our team rotas and there may be occasions when you need to wait a little longer for assistance.

We continue to ask that you avoid using cash and cheques as forms of payment for this period. You can still make payment by BACS, direct debit, credit or debit card.

If you have any queries or concerns please get in touch on 0800 860 0000 or at www.vanguardstorage.co.uk

Please stay safe and thank you for your continued support.

This company provided us with fantastic customer service and prompt responses. The location, staff and service were wonderful and we are very thankful for the services they provided!

Emily Wilson

15:09 26 Jan 21

Ryan has been incredibly helpful throughout especially with the initial move where he helped oversee the removal company and stayed later than his scheduled hours to ensure everything was ok. He is an absolute pleasure to deal with, we have received nothing but great service and would highly recommend.

Laura Kellett

14:52 20 Jan 21

Great service from Ryan and Ben they couldn’t be more helpful . If your looking for a storage facility in central London this is the place to go

Meichele Lehous

20:37 08 Jan 21

Very professional and helpful team, on hand to help on the phone or in person. We had a long-term storage agreement with this business and they were extremely friendly and accommodating.

Kayleigh Bond

16:10 04 Jan 21

Amazing service, the staff are very helpful and efficient. It is easily accessible and secure. Would 100% recommend.

Shelly Abbott

12:03 21 Dec 20

Excellent service today, everyone super helpful and brilliant facilities. Would recommend.

Leonie Heath

16:49 08 Dec 20

Very professional and helpful staff will coordinate storage and even removal. HIghly recommendable.

Suenaga Masami

16:41 27 Nov 20

I used to live here before i met my third wife Lindsey and moved back to the countryside. People are often surprised when i tell them that i used to live in London. "how much did that cost you" they ask. The answer: just about £5000 a year. I love to look at the shock on their face as i answer their question; and they always follow with this same question ;) "How on G-D's green earth did you live in central London for £5000 a year?" Simple, i didn't buy or rent any of those overpriced apartments and houses, i lived in a storage unit. This storage unit, to be exact!This is a prime piece of real-estate and i really loved living here, just a short walk away from Mayfair, lovely job. I lived in a 40sq ft storage unit/ apartment, it was thantastic, i had everything i would ever need: Bed, Barbecue, Baby wipes. Simple living.I lived in London during a brief period in my life; in between my second marriage, and my third marriage. Those were the second best days of my life, second only, to my time in the Royal Marines. There will always be a special place in my heart for W1 Self Storage in Central London.

Todd Fulham

11:13 27 Nov 20

I recently rented a storage space here on behalf of my employer and I can't recommend it highly enough. The best thing is absolutely the staff - I dealt with Alastair who I found to be efficient and helpful well over and above the call of duty. It was also the cheapest locker I found in Central London. The location is very central and easy to get to and the security is very impressive. I have no doubts about the safety of the items being stored, and would heartily recommend Vanguard W1 to anyone looking for a safe, affordable, Central London storage facility, with the bonus of top notch staff.

Natalie Kubicki

10:38 17 Nov 20

I had to move my belongings from my room to a storage while being outside of UK. If a moving is stressful, a remote one is even worst but this guys made it as smooth as possible, following every step of it with kindness, great advices and very professionally. I am really very pleased and relieved. Thank you very much to Amal and Bhupen for all your help! I highly recommend Vanguard Storage.

Alida Pantone

13:59 11 Oct 20

I live around the corner and was walking around and realised there is self storage 2mins from my property. I popped in and the lovely gentleman who served me was both professional and efficient. I would rate the service very highly and it is also well priced given that it’s right in the heart of London

Tooba Ahmed

20:24 22 Sep 20

Ryan and Bhupen both exceptional service. Would happily recommend vanguard to colleagues.

Sean Dunne

09:16 22 Sep 20

Super central storage space. The van I rented was too big to fit inside the parking lot but Alastair helped me carry all my belongings down to the storage which was a massive help. Would highly recommend for the location and the friendly staff.

Emily Lanzer

11:00 09 Sep 20

Very well guided & help remotely my enquiry despite being in overseas by the covering Manager Bhupen

FILIPPO CERNETTI

08:03 07 Sep 20

Very convenient location, easy rental process, no fuss cancellation. Excellent service overall

Eduard Viladesau Franquesa

11:12 30 Aug 20

Staff are friendly and helpful and the storage units are spacious and clean. Excellent service!

Livvy Haysler

19:32 17 Aug 20

Outstanding customer service! We had a great experience of dealing with Vanguardstorage and received a highly professional communication and transparent guidance from the general sales manager Alastair. Highly recommend!

Maria Rakhmanova

16:26 13 Aug 20

I have been very satisfied with this storage facilities. Central, affordable and the service has always been exceptional! Thank you again Joao Monteiro for your great support every time our company needed.

Yoann Foechterle

16:21 17 Feb 20

I’ve been truly impressed by W1 Vanguard Storage. The easy-to-access location near Oxford Circus was perfect and the highly secured/monitored facility made me feel my belongings were in the best care. The staff was extremely knowledgeable and professional and provided excellent customer survive. From location to high tech security to the excellent customer service, I always left my storage unit confident I made the right choice storing at W1 Storage. I highly recommend W1 Vanguard Storage to anyone looking for the best facility for the best value in the area.

W C

11:04 13 Feb 20

João was very responsive, always willing to help, answered all my annoying questions and provided all-round a great service. Would definitely recommend him and this storage to anyone in central London. :)

Filipa Carreira

09:56 06 Feb 20

The facilities were very clean and the front desk manager, Jay, was very helpful with anything I needed. I would recommend.

Meagan Myers

12:12 29 Jan 20

We've been customers of W1 Self Storage in Queen Ann's Mews since 2015. Our experience has been entirely positive the environment is clean and well managed with easy access day and night. Jay the manager is outstanding - always helpful and supportive. Great West End location.

Peter Welch

12:31 22 Jan 20

Excellent and conveniently placed storage facility. Very kind and welcoming staff, good and fair policy. A company with common sense, which is hard to come by.

Tulani Pama

15:38 21 Nov 19

THIS STORAGE SPACE IS VERY MODERN, CLEAN AND SECURE. REASONABLY PRICED UNITS CONVENIENTLY LOCATED IN CENTRAL LONDON. TO TOP IT ALL OFF THE FRIENDLY STAFF PROVIDED ME WITH A++ CUSTOMER SERVICE. I WOULD DEFINITELY RECOMMEND VANGUARD TO ANYONE IN NEED OF STORAGE IN LONDON.

O O

17:53 15 Nov 19

I had a good experience with W1 Storage - I had a small unit for around 2 years and the conditions and access were always good. Jay handled the account well and when I gave notice, instructions were clear and I received my part month refund promptly. Recommended

Ross Bryan

12:00 05 Nov 19

I had a great experience with W1 self storage. The staff, especially Joao, were very helpful, professional, and timely with correspondence. The units (in the basement of a garage) were relatively clean, dry, and secure. I will use them again if needed.

Amber Pitts

15:09 04 Nov 19

It has been an excellent experience. People are very helpful, services are excellent, everything is straight forward. The conditions of the contract are easy and without hidden terms, the conditions of getting out of it, are even more simple. I wish I could always find '' a w1 ''' for my company 's needs.

Ελπίδα Τσιτσάνη

13:21 24 Sep 19

Good storage in the heart of the city. Very helpful staff. W1 have saved me when the time of moving.

Prapatsorn Lertluechachai

12:42 20 Sep 19

Excellent service, I use this place when in London. Jay is been there all this time, so it's really easy to go through the move-in process.

Nikolina Kotur

10:28 12 Sep 19

I had a great experience with Vanguard at Oxford Circus. It was a good clean facility with easy access and great security. The guys there were super helpful. I would definitely use them again.

Mark Barrett

13:15 09 Sep 19

Joao is very helpful and assisted me all throughout the process of having my storage unit. He responded to emails very quickly and didn’t hesitate to explain things again if I was unsure about something. Very pleased with my experience.

JULIA SELMAN

12:12 09 Sep 19

Used W1 now for 4-5 years and always dealt with Jay Monteiro. A great guy - always helpful and kind. Good storage facility and perfect for our needs!

Sunil Shah

12:29 28 Aug 19

Amazing place, amazing service, amazing location. Communication was easy and fast, all our questions were answered promptly. Alistair Allman was beyond helpful, welcoming, and cooperative. He walked us through the process, recommended certain services, explained procedures and was extremely patient with our many questions. We were looking for a storage service as we prepared my daughter for university and are very happy to have chosen them. We highly recommend their services. Thank you Alistair for all your help.

sarah alshafei

12:34 21 Aug 19

Great service & super convenient. Joao and the team are really helpful! Would definitely recommend :)

Emma Brind

12:34 23 Jul 19

Their were really helpful and especially Jay went above and beyond to assist me. I highly recommend this place and Jay, finally I had time to do the review, thank you so much for your help!

Alina Danai

12:38 12 Jul 19

While I was looking for a temp storage my only resource at the time was Google maps..called a few places and chose W1 Self Storage.I'm happy I did. Everyone was super friendly, the location is convenient, access is easy and the storage facility is clean. If I ever need to store my things again..I'll for sure come back here.Shout out to Joao and Amal, it was a pleasure doing business with you ;)

Ale Espino

16:15 09 Jul 19

Excellent security measures. Smooth, uncomplicated operation. Jay was very helpful.

Tara Drew

08:59 26 Jun 19

From our initial enquiry to actually put the items into storage Jay was brilliant. Confirming by telephone to make sure we were happy and then again to check our timings closer to the arrival date. Upon arrival the process with Jay was seamless and everything was explained in detail.

A. Hasoon

08:59 20 Jun 19

Super useful storage based in the HEART of London. It’s easy to access with a car, and they have 2 months at -50% when you start a contract with them. I didn’t use all the days I had paid for and got a refund and my deposit back smoothly, thanks Jay!!

Thais Ondet

17:00 08 May 19

Highly recommended - Joao is super friendly and helpful! We've been storing our stuff here on and off for the past few years and had great experiences every time.

Jennifer Lee

21:13 07 May 19

Very courteous and helpful. Gives immediate help with loan of trolleys when necessary

keith louch

15:25 30 Apr 19

I've had the pleasure of working with Jay for the last two months at Vanguard.. I couldn't ask for or imagine a better point of contact - he is consistently helpful, addressing all of my queries and requests immediately (and there have been MANY!), taking stress out of managing storage for our constantly-fluctuating needs.. Honestly, it is the most pain-free experience I have ever dealt with when it comes to working with vendors.. I highly recommend using Vanguard for ANY storage needs..

Annie Gaudet

10:25 24 Apr 19

Excellent service and responsiveness from staff. A very convenient location and the storage facilities are clean and easy to access.

G R

18:03 29 Mar 19

Amazing service and very friendly staff. They helped with my storage at a very short period of time, and really appreciate the flexibility they are offering to make sure I have a secured unit. Clean and safe storage in Central London, I do highly recommend it. The only issue I had was the height restriction in the carpark, it didn't allow Luton vans to drive inside and park right outside the storage, but speak to the staff there and they are happy to offer solutions. Make sure to mention this to the man & van or removal companies too so they have an idea. It worked out fine for me with the loading, just took a little longer.

Ellie W

13:49 18 Mar 19

Really nice experience here with Jay, I was not 100% sure of what size unit to go for but at no point did I feel I was being pressured to take a larger unit. Every point of the process was explained in detail clearly for me. thanks very much.

John Reynolds

18:33 16 Mar 19

So super helpful! A great convenient storage facility! Thank you so much! Garry

Garry Rose

13:31 15 Mar 19

I had 2 storage units here for over a year and was really impressed with the efficiency, safety and accessibility. Joao was friendly and helped me a great deal moving in and moving out.

Katie Keight

11:12 15 Mar 19

Was a super nice visit. The customer service was excellent - I was received by a young lady named Amal - she was a very lovely lad. I came in at the start of my visit somewhat stressed, but she answered all my queries, and even helped give me some personal advise (my boyfriend cheated on me countless times and he had the audacity to kick ME out). Anyway, I didn't have anywhere to stay and all this extra stuff with no idea where to store it, but coming here really saved my life. Will definitely visit again! And will definitely recommend to others!

Random Highs

16:40 15 Dec 18

Very well run and managed storage facility with excellent security in Central London. I have been a customer for a couple of years now and have always found the organisation and efficiency to be first class. I have primarily dealt with Joao for whom nothing is ever too much trouble. He is professional, courteous and always helpful. Would highly recommend this facility.

C Healy

08:03 06 Sep 18

Very straight forward and easy to use service. From the first enquiry on the internet to the first phone query the service was excellent and very friendly.In person the help and service from Jay was excellent and really helpful.

Gregory Davis

14:46 29 Aug 18

I have been using W1 Self Storage for over 3 years, their facility is very clean and well lit compared to other Storage units in the area. The manager Joao is very helpful and the main reason I renew the contract every year. Thanks

Adel Martelli

18:10 21 Aug 18

We have been so pleased with the service and quality of W1 Self Storage and the manager Joao. He is so helpful and has worked with us to upgrade our unit as needed over the last year or so. We would highly recommend using their facilities and services. They are friendly, polite and always willing to help in anyway they can. The facility is secure and very user friendly.

Tamara Soliz

22:07 10 Aug 18

Amazing location and exceptional service. Jay and his team are extremely kind and make sure everything works seamlessly. I recommend W1 Self Storage to all my friends!

Ferdinand Droulers

12:39 08 Aug 18

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