Self Storage Terms & Conditions

Below you will find the terms and conditions that we work to at Vanguard Self Storage. If you have any questions please get in contact with us.

CONDITIONS OF AGREEMENT

DEFINITIONS

In these terms and conditions, the following words have the following meanings:-

Access Hours

the hours We permit access to the Unit

ACP

Alternate Contact Person named in the VSS3 form

Agreement

these terms and conditions and the information set out in the VSS3 form

Deposit

the amount specified in the VSS3 form

Goods

anything You store in the Unit at any time during this Agreement

Facility

the premises on which the Unit is situated

Storage Fee

being the amount set out in the VSS3 form or as most recently notified to You by Us

Unit

the storage unit specified in the VSS3 form or any alternative storage unit We may specify under Condition 23

We, Us, Our

the Company named in the VSS3 form

You, Your

the Customer named in the VSS3 form

STORAGE

1. So long as all fees are paid up to date, You: (a) are licensed to store Goods in the Unit allocated to You by Us from time to time and only in that Unit; (b) are deemed to have knowledge of the Goods in the Unit; and (c) warrant that You are the owner of the Goods in the Unit and/or entitled at law to deal with them in accordance with all aspects of this Agreement as agent for the owner.

2. We: (a) do not have and will not be deemed to have knowledge of the Goods; (b) are not a bailee, custodian or warehouseman of the Goods and You acknowledge that We do not take possession of the Goods; and (c) do not grant any lease or tenancy of the Unit.

3. This Agreement will come into existence between Us and You when We notify You We have accepted the order by signing the VSS3 form. The storage period will begin on the date agreed with You during the order process and set out on the VSS3 form.

COST

4. You must pay the Deposit on signing this Agreement. The Deposit (or the balance of it after any appropriate deductions for unpaid Fees, repairs, cleaning or other charges to put right any breach of this Agreement by You) will be refunded by cheque or electronic transfer within 21 days of termination of this Agreement.

5. You are responsible to pay: (a) the Storage Fee. We will take the first payment on acceptance of Your order and will take subsequent payments in advance on the invoice date for each storage period or other date agreed with You (Due Date). It is Your responsibility to see that payment is made directly to Us on time and in full throughout the storage period. You can pay using a debit card or credit card or by direct debit, in which case the designated bank account will be charged automatically on each Due Date. We do not normally bill for fees but will issue an electronic invoice following payment. Any Storage Fees paid by direct transfer will not be credited to Your account unless You identify the payment clearly and as directed by Us and We shall have no liability to and shall be indemnified by You if We takes steps to enforce the Agreement (including the sale of Goods) due to Your failure to identify a payment. We will not accept that payment has been made until it has received cleared funds; (b) a Late Payment Fee each time a payment is late or cancelled; (c) any costs incurred by Usin collecting late or unpaid Storage Fees, or in enforcing this Agreement in any way, including but not limited to postal, telephone, unit inventory, debt collection, personnel and/or default action costs and associated legal and professional fees; (d) any government taxes or charges (including any value added tax or insurance premium tax) levied on any supplies made under this Agreement; and (e) the Cleaning Fee or charges for repairs, to be invoiced at Our discretion as per Condition 21;. Where You have more than one agreement with Us, all will form one account and We may in Our sole discretion apply any payment made by You or on Your behalf on this Agreement against the oldest amount due from You to Us on any agreement in the account. If You make a part payment of any Storage Fees due to Us and We retain Your part payment, this will not affect Our ability to take any action against You or to exercise any rights We have under this Agreement in respect of the Storage Fees which remain outstanding from You. The time period from which We may take such action will still start from the Due Date when the original Storage Fees were due and the Due Date will not be extended as a result of Your part payment.

DEFAULT – RIGHT TO SELL OR DISPOSE OF GOODS

6. We take the issue of prompt payment seriously and have a right of lien, which is a right to seize and sell or otherwise dispose of some or all of the Goods as security for Your obligation to make payments under this Agreement. If any sum owing to Us and other fees related to it are not paid when due (Debt), You authorise US without further notice to: (a) refuse You and Your Agents access to the Goods, the Unit and the Facility and overlock the Unit until the Debt has been paid in full; (b) enter the Unit and inspect and/or remove the Goods to another unit or site and to charge You for all reasonable costs of doing so on any number of occasions; and (c) apply the Deposit against the Debt and, if insufficient to clear it in full, hold onto and/or ultimately sell or dispose of some or all of the Goods in accordance with Conditions 8 to 10. You acknowledge that (a) We shall be entitled to continue to charge for storage from the date the Debt becomes due until payment is made in full or the Goods are sold or disposed of; (b) We will sell the Goods as if We were the owner and will pass all rights of ownership in the Goods to the buyer; and (c) if You do not pay fees on the Due Date, the value of any discounts and special offers (including periods of free storage) which You have received will be payable by You in full.

7. On expiry or termination of this Agreement, if You fail to remove all Goods from the Unit, We are authorised to treat the Goods as abandoned and may sell or dispose of all Goods by any means in accordance with Conditions 8 to 10. You are liable for Storage Fees for the period from abandonment to the sale or disposal of the Goods together with any costs of disposal (Debt).

8. Before We sell or dispose of the Goods, We will give You notice in writing directing You to pay (if You are in default) or collect the Goods (if they are treated as abandoned). This notice will be sent by registered or recorded delivery to the postal address last notified by You to Us in writing and by email and/or social media. If no address within the UK has been provided, We will use any land or email address or social media details We hold for You and any ACP. If You fail to pay the Debt and/or collect the Goods (as appropriate) We will access the Unit and begin the process to sell or dispose of the Goods. You consent to and authorise the sale or disposal of all Goods without further notice regardless of their nature, content or value. We will sell the Goods for the best price reasonably available in the open market, taking into account the costs of sale. We may also require payment of default action costs, including any costs associated with accessing the Unit and disposal or sale of the Goods, which shall be added to the Debt.

9. Sale proceeds will be applied first against the cost of removal and sale of Goods and second to pay the Debt. If sale proceeds do not discharge all of these costs and the Debt, You must pay Us the balance within 7 days of a written demand from Us. We may take action to recover the balance and any legal and administration costs incurred in doing so. If sale proceeds exceed the amount due from You, We will hold the balance for You but no interest will be payable on it.

10. If, in Our opinion and entirely at Our discretion, the Goods are either not saleable, fail to sell when offered for sale, or are not of sufficient value to warrant the expense of attempting to sell, You authorise Us to treat the Goods as abandoned and We may dispose of all Goods by any means at Your cost. We may dispose of the Goods at Our discretion in the event that (a) Goods are damaged due to fire, flood or other event that has rendered them, in Our opinion, severely damaged, of no commercial value, or dangerous to persons or property, or (b) Goods may contain personal data belonging to You or others. We do not need Your prior approval to take this action but will send Notice to You within 7 days of assessing damaged Goods.

11. Any items left unattended in common areas or outside Your Unit at any time shall be treated as abandoned and may at Our discretion be moved, sold or disposed of immediately with no liability to Us.

ACCESS

12. You have the right to access the Unit during Access Hours as posted by Us and subject to the terms of this Agreement. We will try to provide advance warning of changes to Access Hours by notice at the Facility and/or by SMS or email, but reserves the right to change Access Hours temporarily to other reasonable times without giving prior notice.

13. Only You or others authorised or accompanied by You (Your Agents) may access the Unit. You are responsible for and liable to Us and other users of the Facility for Your own actions and those of Your Agents. We may (but are not obliged to) require proof of identity from You or any other person at any time and, at Our sole discretion, may refuse access to any person who is unable to produce satisfactory proof.

14. We may refuse You access to the Unit and/or the Facility where moneys are owing by You to Us, whether or not a formal demand for payment has been made, or if We consider the safety or security of any person, unit or goods on or at the Facility has been threatened or may be put at risk.

15. You should not leave a key with or permit access to the Unit to any person other than Your own Agent who is responsible to You and subject to Your control. If You do so, it is at Your own risk.

16. Children under the age of 16 must be closely accompanied by their guardian at all times at the Facility. The Facility can be busy with multiple activities involving heavy duty lifts, forklift trucks, trolleys and pallet trucks. Children are not to run, climb onto or into any plant or equipment or ride on any of the trolleys or pallet trucks. If any child should be injured when engaged in such activity, We cannot be held responsible for any resulting claim. Children must not be allowed to control trolleys or trucks as they can easily cause injury or damage to property, not least the walls of the unit, the glass doors, customers Goods and vehicles. If any claims were to occur due to the inappropriate behaviour of children in Your care, You will be held responsible.

17. You authorise Us and Our agents and contractors to enter the Unit in the following circumstances and to break any lock if reasonably necessary to gain entry: (a) on not less than 7 days’ notice to inspect or carry out repairs or alterations to the Unit or any other part of the Facility; (b) without prior notice (but with notice as soon as practicable after the event) in the event of an emergency (including for repair or alteration) or to prevent injury or damage to persons or property; (c) if We believe the Unit is being used to store prohibited goods or for a prohibited purpose; (d) if We are obliged to do so by law, by the Police, Fire Services, Trading Standards, HM Revenue & Customs, other competent authority or by a Court Order; or (e) to relocate the Goods or exercise Our lien or power of sale or disposal in accordance with this Agreement.

CONDITIONS

18. You will be solely responsible for securing the Unit and ensuring it is locked so as to be secure from unauthorised entry at all times when You are not in the Unit. We will not be responsible for securing any unlocked Unit. You are not permitted to apply a padlock or other device to the Unit in Our overlocking position and We may have any such padlock or device forcefully cut off at Your expense. Where applicable, You will secure the external gates and/or doors of the Facility.

19. You must not store (or allow any other person to store) any of the following in the Unit: (a) food or perishable goods unless securely packed so they are protected from and do not attract vermin; (b) any living creatures; (c) combustible or flammable substances such as gas, paint, petrol, oil, cleaning solvents or compressed gases; (d) firearms, explosives, weapons or ammunition; (e) chemicals, radioactive materials, biological agents, toxic waste, asbestos or other potentially hazardous substances; (f) any item that emits fumes, or odours; (g) any illegal item or substances or goods illegally obtained such as illicit (counterfeit/smuggled) tobacco or alcohol and unlicensed or unsafe goods (such as toys, electrical goods, medicines, aerosols, cosmetics, fireworks); (h) goods which are environmentally harmful or that are a risk to the property of any person; (i) currency, deeds and securities; and (j) items which are unique in nature and/or where the value to You cannot be assessed on a financial basis. You will be liable under Condition 32 for any breach of this Condition 19.

20. You will use the Unit solely for the purpose of storage and shall not (or allow any other person to): (a) use the Unit as offices or living accommodation or as a home, business or mailing address; (b) use or do anything at the Facility or in the Unit which may be a nuisance to Us or any other person (including the escape of any substance or odour from or generation of noise or vibration which may be heard or felt outside the Unit); (c) use or do anything at the Facility or in the Unit which may invalidate or increase premiums under any of Our insurance policies or any other person; (d) paint or make alterations to or attach anything to the internal or external surfaces of the Unit; (e) connect or provide any utilities or services to the Unit unless authorised by Us; (f) cause damage to the Unit or any part of the Facility (which includes by removal, haulage or delivery contractors); or (g) create any obstruction or leave items or refuse in any common space within the Facility.

21. You must maintain the Unit by ensuring it is clean and in good repair. In the event of uncleanliness or damage to the Unit or Facility, We will be entitled to retain the Deposit, charge a Cleaning Fee, and/or claim full reimbursement from You of the reasonable costs of repairs, replacement, restoration, proper compensation or disposal of refuse.

22. You must (and ensure that Your Agents) use reasonable care on site and have respect for the Facility and other unit users, inform Us of any damage or defect immediately it is discovered and comply with the reasonable directions of Our employees, agents and contractors and any other regulations or policies for the use, safety and security of the Facility as We shall issue periodically.

23. This Agreement does not confer on You any right to exclusive possession of the Unit and We reserve the right to relocate You to another Unit not smaller than the current Unit: (a) by giving 14 days’ notice during which You can elect to terminate this Agreement under Condition 40; or (b) on shorter notice if an incident occurs that requires the Unit or section where it is located to be closed or sealed off. In these circumstances, We will pay Your reasonable costs of removal if approved in writing by Us before removal. If You do not arrange removal by the date specified in Our notice, then You authorise Us and Our agents to enter the Unit and move the Goods as Your agent on Your behalf and at Your risk (except for damage caused wilfully or negligently which is subject to the limitations in Condition 30). Following removal this Agreement will be varied by substitution of the new Unit number but otherwise continues on the same terms at the storage rates in force for the original Unit at the time of the removal.

24. You must ensure the Unit is suitable for the storage of the Goods intended to be stored in it and You are advised to inspect the Unit before storing Goods and periodically during the storage period. We make no warranty or representation that any unit is suitable for any particular goods and accepts no liability in this regard. Unit sizes are approximate. If You have exact requirements, You must check with Us before signing this Agreement as, by signing, You agree to the actual size of the Unit and not any represented unit size.

25. We may refuse storage of any Goods or require You to remove Goods if in Our opinion storage of such Goods creates a risk to the safety of any person or property.

26. You must give notice to Us in writing of the change of any contact details on this Agreement for You or the ACP within 48 hours of any change. You agree We are entitled to discuss any default by You with the ACP registered on the front of this Agreement.

27. You have the right to park one vehicle at the Facility during the offloading or loading of Your Goods. Vehicles, cars and their contents on site are parked at Your/Owner’s risk. Vehicles may not be left at the Facility if You are not present. Such vehicles left on site will incur a daily charge.

28. We supply trolleys and pallet trucks free-of-charge for Your use on the condition that such equipment is used for the movement of Goods between the loading bay and the Unit and that equipment is returned to the loading bay upon completion of the task. This equipment is not to be misused or overloaded and is used at Your risk. Should You lock such equipment in a Unit, there will be an on-going hire charge and if taken off site, the full new purchase price of that equipment will be reimbursed by You. Should Your use of Our trolleys and pallet trucks result in damage to Our property or third-party property, You will be held responsible for resulting costs.

RISK AND RESPONSIBILITY

29. We will not be liable for any loss or damages suffered by You as a result of You not being able to access the Facility or the Unit, regardless of the cause.

30. The Goods are stored at Your sole risk and responsibility and You shall be responsible for and bear the risk of any and all theft, damage to, and deterioration of the Goods caused by any reason. We exclude all liability in respect of (a) loss or damage to Your business, if any, including consequential loss, lost profits or business interruption; (b) loss of or damage to Goods or any claim for return of the Storage Fees except where this results from Our negligence or breach of contract, in which case Our liability will be limited to the sum of £100 in total. We do not exclude liability for physical injury to or the death of any person which is a direct result of negligence or wilful default on Our part, its agents and/or employees.

31. We do not insure the Goods and it is a condition of this Agreement that the Goods remain adequately insured at all times for their Replacement Value (as set out on the VSS3 form) while they are in storage. You warrant that such cover is in place, will not lapse and that the aggregate value of Goods in the Unit from time to time will not exceed the insured value. We do not give any advice concerning insurance cover given by any policy and You must make Your own judgment as to adequacy of cover even when arranged by the Us. Inspection of any insurance documents provided by You to demonstrate cover does not mean We have approved the cover or confirmed it is sufficient.

32. It will be Your responsibility to compensate Us for the full amount of all claims, liabilities, demands, damages, costs and expenses (including any reasonably incurred legal and professional fees) incurred by Us or third parties (Liabilities) resulting from or incidental to (a) the use of the Unit (including but not limited to the ownership or storage of Goods in the Unit, the Goods themselves and/or accessing the Facility) or (b) breach of this Agreement by You or any of Your Agents or (c) enforcement terms of this Agreement.

33. You agree to comply with this Agreement and all laws and regulations relevant to the use of the Unit. This includes laws relating to material which is stored and the manner in which it is stored. You will be responsible for all Liabilities resulting from such a breach.

34. If We have reason to believe that You are not complying with all relevant laws We may take any action it considers necessary, including, but not limited to, action outlined in Conditions 17 and 41, contacting, cooperating with and/or submitting Goods to relevant authorities, and/or immediately disposing of or removing Goods at Your expense. You agree that We may take such action at any time even though We could have acted earlier.

35. We shall not be considered to be in breach of this Agreement nor liable for any delay in performing or failure to perform any of its obligations under this Agreement or any resulting loss or damage to Goods if such delay, failure, loss or damage results from events, circumstances or causes beyond Our reasonable control. Such circumstances include (but are not limited to) any Act of God, riot, strike or lock-out, trade dispute or labour disturbance, accident, breakdown of plant or machinery, fire, flood, shortage of labour, materials or transport, electrical power failures, threat of or actual terrorism or environmental or health emergency or hazard or recommended restrictions, or entry into any unit including the Unit or the Facility by, or arrest or seizure or confiscation of Goods by, competent authorities. If this happens, We will not be responsible for failing to allow access to the Goods, Unit and/or the Facility for so long as the circumstances continue. We will try to minimise any effects arising from such circumstances.

PERSONAL INFORMATION

36. We collect information about You and any ACP on registration and whilst this Agreement continues, including personal data (Data). We process Data in accordance with the General Data Protection Regulation and all associated laws. Details on how We use Data and Your rights in relation to Data are set out in Our Privacy Notice which can be viewed on its website at www.vanguardstorage.co.uk/privacy-policy. You confirm any ACP has consented to You supplying Data to Us on these terms.

37. If You give consent, We will use Data for feedback purposes, including to provide information on products or services provided by Us in response to requests from You or if We believe they may be of interest. Your choice with regard to the relevant use of Data is indicated in the VSS3 Form and can be changed at any time by contacting Us.

COMMUNICATIONS AND NOTICE

38. We can send You notifications regarding day-to-day matters and minor changes to this Agreement by email and/or by SMS if You have agreed to receive notifications by SMS. These notifications will be effective one hour after sending or immediately if they relate to an urgent problem or emergency. We may also use Your social media accounts.

39. Notices to be given by Us or You for more significant changes to the services and these terms or to enforce rights under this Agreement (such as ending the Agreement, changing prices, significant disruptions or enforcing Our right to sell or dispose of Goods) must be in writing and must either be delivered by hand, pre-paid post or email. Notices shall be considered to have been received at the time of delivery by hand, one day after sending by email or 48 hours after posting. Notices from Us to You will be sent to the addresses on the VSS3 Form or the most recent address in England and/or email address notified by You to Us and/or Your social media accounts. In the event of not being able to contact You at the last notified postal or email address, Notice will be considered as having been given to You if We serve that Notice on the ACP as identified on the front of this Agreement at the last notified postal or email address of the ACP. Any notice from You must be sent to Us by hand or by post to the address on the VSS3 form or by email to Our e-mail address on the VSS3 form. In the event that there is more than one storer named on the Agreement, Notice to or by any single storer is agreed to be sufficient for the purposes of any Notice requirement under this Agreement.

CANCELLING OR ENDING THE AGREEMENT

40. If You signed up without coming into the Facility, then You have 14 days after We confirm acceptance of the order to change Your mind (cooling off period). If You cancel during this period a refund will be provided based on the length of storage You have taken prior to cancelling and all Goods being removed from the Unit. We can use any payment made by You to settle some or all of this. You can cancel by email, post or telephone call Us referring to Your name, address and date of order.

41. Unless otherwise agreed in writing by both parties, either We or You may end this Agreement at any time by giving the other party written Notice. The date on which the Agreement will end (the Termination Date) must be at least the number of days indicated on the VSS3 form. In the event of illegal or environmentally harmful activities on Your part or a breach of this Agreement (which, if it can be put right, You have failed to put right within 14 days of notice from Us to do so), We may terminate the Agreement immediately by Notice. We are entitled to retain from the Deposit, or make a charge for, apportioned Storage Fees if less than the required Notice is given by You. You must remove all Goods in the Unit before the close of business on the Termination Date and leave the Unit in a clean condition and in a good state of repair to Our satisfaction. In the event that Goods and/or rubbish are left in the Unit after the Termination Date, Conditions 7 and 21 will apply. You must pay any outstanding Storage Fees and any other fees or expenses owed to Us up to the Termination Date, or Conditions 6 to 10 may apply. Any calculation of the outstanding fees will be by Us. If We enter the Unit for any reason and there are no Goods stored in it, We may terminate the Agreement without giving advance Notice but will send Notice to You within 7 days.

42. You agree to examine the Goods carefully on removal from the Unit and must notify Us of any loss or damage to the Goods as soon as is reasonably possible.

43. Termination or expiry of this Agreement shall not affect any rights, remedies, obligations or liabilities of Us or You that came into effect during the life of the Agreement. This includes the right to claim damage for breach of the Agreement, liability for outstanding monies, property damage, personal injury, environmental damage and legal responsibility under this Agreement.

MAN AND VAN SERVICE

44. If We directly provide You with a Man and Van the following conditions shall apply –

a. It will be Your sole responsibility to:

i. Arrange adequate insurance cover for the Goods submitted for removal transit against all insurable risks as Our liability is limited under clause 44.b.
ii. Obtain at Your own expense, all documents, permits, permissions, licences, customs documents necessary for the removal to be completed.
iii. Be present or represented during the collection and delivery of the removal. Our driver can assist Your team with any necessary dismantling of furniture, the packing and loading of all items. Ideally prior to the move all items of cutlery, crockery and small items should be pre-packed into cartons that can be provided by Us for an additional charge.
iv. Ensure authorized signature on agreed inventories, receipts, waybills, job sheets or other relevant documents by way of confirmation of collection or delivery of Goods.
v. Take all reasonable steps to ensure that nothing that should be removed is left behind and nothing is taken away in error.
vi. Arrange proper protection for Goods left in unoccupied or unattended premises, or where other people such as (but not limited to) tenants or workmen are, or will be present.
vii. Prepare adequately and stabilize all appliances or electronic equipment prior to their removal.
viii. Empty, properly defrost and clean refrigerators and deep freezers We are not responsible for the contents.
ix. Ensure that the Goods to be transported do not include any of the items described in Condition 19.

b. In the event of Our negligence or breach of contract resulting in loss of or damage to Your Goods, We will pay a sum equivalent to the cost of their repair or replacement up to a maximum of £100 for any one item. For purposes of this condition an item is defined as – The entire contents of a box, parcel, package, carton or similar container and any other object or thing that is moved or handled by Us.

c. Because third party contractors are frequently present at the time of collection or delivery Our liability for loss or damage is limited as follows –

i. We cause loss or damage to premises or property other than Goods for removal as a result of Our negligence or breach of contract, Our liability shall be limited to making good the damaged area only.
ii. If We cause damage as a result of moving Goods under Your express instruction, against Our advice, and where to move the Goods in the manner instructed is likely to cause damage, We shall not be liable.
iii. We are responsible for causing damage to Your premises or to property other than Goods for removal, You must inform Us in writing as soon as practically possible and in any event within seven (7) days.

d. For Goods which We deliver, You must notify us in writing of any visible loss, damage or failure to produce any Goods at the time of delivery.

e. If You or Your agent collect the Goods, You or Your agent must notify us in writing of any loss or damage at the time the Goods are handed to You.

f. We will not be liable for any loss of or damage to the Goods unless a claim is notified to us in writing as soon as such loss or damage is discovered (or with reasonable diligence ought to have been discovered) and in any event within seven (7) days of delivery of the Goods by us.

g. The time limit for notifying us of Your claim may be extended upon receipt of Your written request provided such request is received within seven (7) days of delivery. Consent to such request not to be unreasonably withheld

45. If We provide You with a third-party Man and Van service, We will provide You with a set of their terms and conditions and these will prevail.

RECEIVING DELIVERIES

46. If You arrange for a third party to deliver Goods to the Facility, You must be at the Facility to offload and onward move the Goods into Your Unit. If You are not at the Facility, We reserve the right to refuse to accept delivery. If We agree (in Our absolute discretion) to accept any delivery of Goods on Your behalf and place in a temporary storage location, You acknowledge that We shall have no liability whatsoever for any shortfall, loss or damage, however caused, to the Goods accepted or moved by Us on Your behalf. We reserve the right to charge You in respect of such delivery to cover Our storage and handling charges, if the We deem this appropriate.

47. If We agree (in Our absolute discretion) to accept any mail which is addressed to You at Your Unit, You acknowledge that We shall have no liability whatsoever if such mail is lost, stolen or damaged in any way. We reserve the right to charge You for handling mail. You must indemnify Us against any costs, expenses, claims, loss or damage incurred by Us as a result of any agreement to accept deliveries of Goods or mail on Your behalf.

48. If You arrange for heavy or abnormally large equipment to be delivered to the Facility for storage, We are to be given 24 hours’ notice to enable Us to arrange for the necessary skilled labour, cranage or forklift truck to complete the offloading and subsequent reloading. All such work must be undertaken by Us as third-party contractors or individuals are not insured to undertake such work at Our Facilities. You must advise Us of the replacement value of the incoming consignment as it must be insured for the offloading and subsequent storage.

OTHER IMPORTANT TERMS

49. We may vary the Storage Fee or other terms of this Agreement and add new terms and conditions as long as such changes are notified to You in writing. The modified terms will take effect on the first Due Date occurring not less than 28 days after the date of Our notice. You may end this Agreement without charge before the change takes effect by giving notice in accordance with Condition 39. Otherwise, Your continued use of the Unit will be considered as Your acceptance of and agreement to the amended terms.

50. You acknowledge and agree that :(a) the terms of this document and the VSS3 form constitute the whole agreement with Us and, in entering this Agreement, You do not rely on any statement, promise, representation, assurance or warranty which is not set out in this Agreement; (b) any descriptions or illustrations on our website are published for the sole purpose of giving an approximate idea of the services described in them but they will not form part of this Agreement or have any contractual force; (c) the terms of this Agreement apply to the exclusion of any other terms that You seeks to impose or incorporate, or which are implied by law, trade custom, practice or course of dealing; (d) You have raised all queries relevant to Your decision to enter this Agreement with Us and We have, prior to You entering into this Agreement, answered all such queries to Your satisfaction; (e) any special terms agreed between You and Us, been recorded in writing and incorporated into the terms of this Agreement; (f) if We decide not to exercise or enforce any right that it has against You at a particular time, then this does not prevent Us from deciding to exercise or enforce that right at a later date unless We tell You in writing that We have waived or given up Our ability to do so; (g) it is not intended that anyone other than You and Us will have any rights under this Agreement and accordingly the Contracts (Rights of Third Parties) Act 1999 shall not apply to it; (h) if any provision or part-provision of this Agreement is or becomes invalid, unlawful or unenforceable to any extent, it shall be treated as deleted, but that shall not affect the validity and enforceability of the rest of this Agreement; (i) You may not assign or transfer any of Your rights under this Agreement or part with possession of the Unit or Goods whilst they are in the Facility; (j) We may transfer Our rights under this Agreement to another organisation and will let You know if it plans to do this; and (k) where there are two or more joint Storers, each person takes on the obligations under this Agreement separately.

51. This Agreement shall be governed by English law and any dispute or claim that either party brings will be decided by the Courts of England and Wales. The parties must first try to settle any dispute in connection with this Agreement by mediation. Such mediation is to be conducted by a mediator who is independent of the parties and appointed by agreement of the parties. It is a condition precedent to the right of either party to commence arbitration or litigation other than for emergency interlocutory relief, that it has first offered to submit the dispute to mediation.

I want to give a shout out to Mamun, who really went above and beyond and exceeded all my expectations for good customer service. He responded immediately to my online enquiry, both leaving a voicemail message and sending me an email. When I was running late to open my account and drop off the boxes for storage he volunteered to stay longer to help. The whole check in experience was so smooth, he listened to my needs and adjusted my quote to make sure I only pay for what I need. Finally he was so incredibly attentive to ensure I was comfortable with finding my locker and being able to let myself in and out of the storage. Can’t recommend Vanguard and Mamun in particular enough!

Irina H

22:04 17 Nov 23

Well organised storage facility. In particular, Ryan was particularly helpful - he helped me check in remotely and the process was quick and efficient. Zak helped me transport my stuff, he was punctual and very friendly and professional. The entire process was extremely smooth and stress free and has to be one of the most positive experiences I had moving.

Hugo Tay

03:00 04 Oct 23

The staff are very helpful and friendly, the place is very safe and secured with cctv cameras , It is very clean. Different sizes storage rooms and the prices are affordable. We have been with them for the last 5 years and still happy with their service.

gloria tirinnanzi

16:50 27 Sep 23

Mamun and Ryan are very professional, they are also friendly and helpful to me . At first I rented a storage with them, then I wanted to transfer to locker, they took care of it and immediately notified me today for the locker’s availability.I also like receiving email notification from them whenever my parcel was delivered to them.Locker’s very spacious as well.

April Bah

17:10 14 Sep 23

Amazing service at Vanguard! Ryan is the kindest and the most helpful person you ever meet. He is very responsive. Very convenient! Highly recommend!

AhmadReza Mohaghegh

14:52 05 Sep 23

Very pleased with the overall booking experience. Ryan was incredibly helpful and professional, had me come round to view the storage spaces available to see which was the best thing for my items. Very impressed with the facility and security of the unit. Ryan was incredibly efficient and courteous and was able to help me with my last minute booking.Also, he recommended Zak from Bakaa Vans to move my belongings since the van fits into the underground lot which a lot of vans can’t. Zak was tremendously helpful helping me load and unload the van, and was super quick in doing so. Am definitely going to contact him again for future removals. Thanks!

Floris de Bruin

11:13 03 Sep 23

Used Zak from Baaka Vans as recommended by Vanguard to move my goods to storage. Absolutely incredible. Nothing was too much trouble.I had to move 2 large artworks plus household items from 2 hours outside central London firstly to a central London apartment to drop the artworks and then the remainder to Vanguard storage. The problem was the van that was large enough to take the artworks was too large for the underground Vanguard storage. This did not phase Zak who arranged for a large truck to collect everything from the first collection point, drop the artworks to central London apartment where a smaller truck was waiting. The remaining items were offloaded to the smaller truck and then taken to my storage unit in Soho and patiently unloaded and stacked to perfection in my unit. All this was done with patience and a smile despite London traffic and no parking permitted outside my apartment - Zak found a way around every obstacle.Cannot recommend highly enough. A huge shout out to Zak and his team!!

LISA GRAHAM

14:39 24 Aug 23

Ryan and his team deliver an amazing service. Set up was easy with how to videos, information and photos They are always contactable and willing to offer help whenever needed. They also introduced me to Zak @BakaaVans who helped me move from A to B. Zak stayed in contact throughout the process and sent videos once the job was completed. Will be using Zak’s services again and recommend Ryan and his team Vanguard Storage Oxford Circus.

Rosina

20:32 09 Aug 23

Great experience with Vanguard storage and Bakaa vans removal lead by Zak.Hassle free, attentive, positive spirited and very professional. The best storage and removals service so far. Recommended

Nikka Lorak

13:07 09 Aug 23

I have been using Vanguard Oxford Circus for a period of 9 months, the service was really great, the staff were very supportive especially Ben and Ryan. I will definitely remain a customer in the future, keep up the great work guys :)

Saad K.

17:33 06 Jul 23

I've had an amazing experience with Ben and Ryan at Vanguard Central London. They made everything simple and convenient and were a delight to interact with. I highly highly recommend using Vanguard and I hope to use Vanguard for a long time. Thanks again Ryan and Ben!

Mahad Mohamed

13:05 06 Jul 23

Been using vanguard for a while now! These guys make everything so easy and stress free, they also introduced me to Zak from Bakaa vans who’s van fits perfectly under the barriers. Couldn’t recommend these guys enough!

Keely Best

15:34 05 Jul 23

Great storage space. Ryan is always very friendly and helpful. Great team.Was introduced to Zak from Bakaa Vans, and so happy I was! His van has the correct height restriction to get to the underground so he could load everything super easily! His van is big too, so all sorted in one trip! Lovely and polite service from everyone, thank you!!

Toyah N

08:00 31 May 23

Vanguard storage is a great option. The staff there are very helpful and everything is very easily accessible and practical. The measures for safety and convenience make it that way and I had a good experience. Zak was also very helpful with the moving process. Highly reccomend.

Gemma Castro

15:23 27 May 23

I have used the services at Vanguard for 4 years now and could not speak highly enough of them! Ryan and his team always go the extra mile to be of service, the premises are always very well kept, great location and prices are very reasonable considering the service the team delivers. 10/10!

hannahfuller21

11:31 28 Apr 23

Booked a space here after seeing their website and convenience. I can say that it's very safe, clean, and the staff is very helpful. Also no humidity in the units which is very important for long term. I then booked the company they work with for moving, which was very easy and actually for central London the price was very good and the staff did a great job. Overall great experience.

Stavroula P.

14:17 27 Apr 23

Using Vanguard Self Storage was cheap, easy, and incredibly convenient! It was a life-saver as we were in a pinch with some time between flats. The staff were especially helpful and went above and beyond! Ben in particular was really helpful on check-in. He answered all of my questions and were able to accommodate my particular needs. They were flexible about the term (as I just needed 8 days) and were able to only charge me for that amount of time. They were also able to book me a storage unit immediately on the same day. Finally, they were really helpful in directing me how to get a taxi to come down to the entrance to retrieve my bags. (The storage is on the 3rd basement level inside a parking garage, so cabs have to get a parking ticket to get in but there is a validation machine inside so as to avoid a charge.) I would absolutely use them again in the future. Thank you Vanguard!

Sawyer Vaughan

15:37 17 Apr 23

Ryan and his team deliver an outstanding service here in the heart of London. Getting set up is easy with the help of the fantastic team; they find you the right storage unit for your needs and are always reachable and willing to offer help whenever needed. Location couldn't be more convenient, easily reachable and in the very center of London. Big thanks to Ryan and the team for all the help and will continue to enjoy their great facilities.

Elias A

10:34 02 Apr 23

Great facility! Staff was so helpful and friendly, specially Ryan he was such a nice guy. Prices are competitive and they have many locations all around London. Highly recommend.

Habib Alduwailah

13:11 14 Mar 23

Thank you Vanguard Storage for all your help. I enquired about renting a locker to store luggage for 3 weeks and the team were fantastic. After enquiring online I got a call from one of the team members within minutes to explain everything and give me a quote. Ryan from the Oxford Circus branch helped me get set up with the unit and even went out of his way to send me videos explaining how to access the unit as I could only access my unit after hours. The storage facility is of the highest standard with access codes to enter the building, CTVV and an alarm system. The experience was very smooth, I will absolutely be back and recommend Vanguard for all your storage needs!

E L L I E

11:53 14 Feb 23

This was one of the best storage facilities I've used. The location is great, the facility is extremely clean, and access to the building via pin code is convenient and straightforward. Ben and the rest of the staff are very helpful and responsive. I highly recommend this place.

Nikhil Handyal

17:23 13 Jan 23

Very happy with the service. Very client friendly and caring attitude of the personnel! Helped us with moving in/out. Good quality of the storage.

Ekaterina Dmitrichenko

13:34 29 Dec 22

Ryan the branch manager has been extremely friendly and helpful since the start. I'm super happy with the storage size and everything is very easy/user friendly at Vanguard. The place is clean and safe in an amazing central location. Would 100% recommend using them if you ever need to store some valuables in London.

Maya Fremont

09:09 09 Dec 22

If you require storage in Central London, there is no better spot! The staff at Vanguard were always pleasant and helpful...and the location and access we're super convenient. Highly recommended!

Ian Saunders

00:51 11 Nov 22

I cannot emphasize strongly enough how friendly and helpful the people who worked here are! What would’ve been a very stressful move was made much easier by how easy they made everything. I didn’t end up using my unit for the whole time and they refunded me without any hassle, and they were always quick to offer help with anything. Would highly recommend.

Kathryn O'Rourke

09:53 12 Oct 22

I have used a few self-service storage facilities in London, out of all of them I have to say Vanguard provide a great service. Ryan has been nothing short of helpful, courteous and proactive. The facilities are genuinely nice to visit and the level of assurance from the team is exceptional.

Rebeca Ramos

11:51 30 Sep 22

Had the best experience! Ryan and Ben from the Oxford Circus Vanguard Self Storage were so helpful. Me and my partner needed a last minute storage and they were absolutely amazing, very friendly and gave 10/10 customer service. Thank you so much for your help and service.

Sara Valova

15:26 28 Sep 22

Excellent service from start to finish. Ben was so helpful in giving us a tour of the storage units and helping me to move my things. I would not hesitate to use them again. 100% would recommend for top quality service, communication, safety and quality for money. Massive thanks to Ben and the team for accommodating us last minute.

Nick Hodson

13:33 17 Aug 22

What a great company to use for storage! I was in an emergency to store some items and I highly recommend Vanguard storage at Queen Anne Mews. I was highly impressed with the professionalism and assistance I had from Ben. He helped transfer items from van to storage unit and went through every step of the rental meticulously and professionally. If I could give 10 star rating, Ben would get it!

julie jules

10:09 16 Aug 22

Vanguard Self Storage is a great storage company. The person in charge of my branch is particularly helpful. Ryan picks up call/replies to email speedily, and there is no hassle during my entire self storage period with them. The warehouse itself is clean and cool, despite London’ summer now is 30 degree. Security is high - you set up your own password to enter the warehouse plus you lock the unit. I will recommend Vanguard for sure.

Ishtar Yao

07:37 12 Jul 22

I'd like to thank you here to all the helpful staff at Vanguard Self Storage in W1, They are the best. Since use it as a company storage, we always have lots of delivery coming to the storage, sometimes a huge pallet, sometimes a huge machine. The staff there are always very kind and helpful, sometimes even help me move the heavy box to the storage, make my job a lot easier. Especially Ryan, he's such a nice guy. I couldn't thank more. Great job and 5 star for sure!

Sharon Xu

11:39 24 Jun 22

It was honestly the best experience I could ever ask for. Ryan and the others went truly above and beyond at all times to make sure that I was not only satisfied, but happy and taken care of. When I was leaving the UK for a few months, and due to some unexpected circumstances of needing to get a storage unit, get all my stuff in, and then on a plane in less than 24hrs. Ryan did everything in his power to make it a smooth transition for me. Reassuring me that my items would be taken care of, and secured during my journey away. I would absolutely suggest the Vanguard Storage on Queen Anne Mews, because it truly becomes not only money well spent, but a reassurance that real genuine great customer service still exist. Thank you again! If I am ever in need of a unit, I will 100% be back.

Terrance Harris

01:17 22 Jun 22

Good Location ! Ryan is a good staff member. Great Customer Service! Customer Service picks up in less than a minute. Amazing 5 Star Company!

Devika Shah

00:33 22 Jun 22

Cannot recommend this storage place enough! Apart from great location, service and safety, Ryan has been absolutely incredible with helping me out. Starting from moving my things from one locker to another while I was in a different country to being incredibly patient and understanding with all of my personal complications due to the current situation between Russia and Ukraine. Thank you Ryan for everything and for always being so kind and positive. Will definitely be recommending this place to everyone I know .

Lika Kzv

13:38 20 Jun 22

As almost all of the other reviews mention, Ryan and Ben are fantastic examples of brilliant customer service and really nice guys. They'll go above and beyond for their customers and always with a smile and good conversation.The storage location itself can be a little confusing to get into for the first time as the entrance is inside a public car park, but I gave the contact number a call and Ryan came and unlocked the doors for me. Set up was simple and easy, then entrance to the storage space is all done through personal PIN. Inside, the facilities are clean with good sized corridors, no squeezing through narrow walkways!

Katrina Marlow

11:24 09 Jun 22

Vanguard have gone above and beyond to ensure that my storage needs were met. Bhupen not only assisted me with unloading and moving my stock, he even helped with arranging an alternative unit when I needed more space. Top class service and great staff.

Mark Harman

09:24 09 Jun 22

Both of the staff(Ryan and Ben) were very helpful and informative all the way from viewing the storage room until we moved our stuff there earlier today. Even the contract deal was a piece of cake. The process went very smoothly and easy, no hustle at all. We are very happy and satisfied with the service. Would totally recommend this place for others!

Aqilah Amani

14:18 31 May 22

It’s definitely the best place for a storage! Safe and clean! And Ryan is very professional and available to help you with any issues.

alexandra gabsi

13:48 27 May 22

Amazing experience! From the start to the end, outstanding service and extra help by Ryan in the W1 branch. He was very helpful, straight-forward and helped in carrying all my boxes and setting everything up perfectly! I will definately be using Vanguard for all my future storage processes. Thanks for this easy and fantastic experience.

Nour

14:27 21 Apr 22

Great service & value! Ryan is always there for you to assist.very convenient location (2mins walk from Oxford Circus underground station)

Alex Lioufis

21:11 24 Mar 22

The storage unit in Queens Mews has the most helpful, efficient storage Management (Ryan) around. He is always on the ball, readily watching on the camera to come down and assist you, if your lost or if your having problems with your unit. You couldn’t ask for any better Customer Service.

Samantha Wilson

17:20 24 Mar 22

Excellent customer service from start to finish. I was in a rush to secure some storage locally and was very pleased with both speed of communication and the clarity provided when I had questions. The facilities are clean and secure. I would definitely recommend and use again.

Dax Narain

11:59 24 Mar 22

Top storage facility in London, the location is fantastic. I have had all my university apartment items there for over a year now and it’s perfect to pop back in and sort through to find things every time I am back in London. Ryan who’s in the office all the time is extremely helpful and goes out if his way to make everything perfect, from changes in payment methods over to even arrange items to be stored/picked up remotely.

A A

12:43 19 Feb 22

The whole service was impeccable from start to finish. I was so stressed about moving everything into the storage unit, but Ryan explained everything to me step by step and I managed to have my unit within a day. I highly recommend this company!!!🙌🏻

Madalina Baloi

11:31 21 May 21

Best customer service in central London and Camden/Westminster area. They were so helpful and gave me advice on so many things that made my move so much less stressful.Very fair prices and policies as well! Very pleased.

Hoja Flor

14:40 17 May 21

Great location. Facilities are modern and safe. The team is always available to help. Very happy I decided to go with Vanguard W1!

Sumaiyah Edwards

12:56 07 May 21

W1 Storage are fantastic. Friendly customer service and offer support whenever I need it. Secure and simple process. Will definitely use again.

Tim M

12:32 29 Mar 21

I'm more than satisfied with the service provided by Vanguard Self Storage. I'm a student living in London, and my moving out went very smoothly. People working there are easy to contact, nice and helpful. I highly recommend this storage company. The location is easily accessible and the service could not be better.

marguerite henry

13:22 15 Mar 21

I want to thank Ryan for helping us on our moving. He guided us to our unit and made sure we were OK throughout the whole process. He’s very friendly and definitely made our experience a lot easier and faster! Excellent service! Thank you

Pietro Fantin

14:55 08 Mar 21

Does exactly why it says on the Tin.Ryan and his team have been extremely helpful in assisting me and my storage needs. Fantastic communication from the beginning and the site appears very secure and well kept.Would highly recommend.

Stuart Onslow

14:30 08 Mar 21

The team at Vanguard made our office the move the easiest thing in the world. They were so brilliant in helping us find the right unit and we got an amazing price for it! The place is super secure and located perfectly!

Mary O'Connell

17:51 25 Feb 21

I booked a space on behalf of my company and can’t recommend it enough! Ryan and Ben are always incredibly helpful and kind, as well as highly efficient to make every process easy and stress-free. They have many options of ways to view and book for the spaces and also the location is amazing, safe and Central.We couldn’t be happier and satisfied with the security and safety of our stored items!!

Eleonora Ieva

11:54 25 Feb 21

Ryan was super helpful and went out of his way to make the process as smooth as possible. Thanks to all the W1 Vanguard team! Highly recommended!!

Natasha Mitchell

20:23 15 Feb 21

Amazing service & efficient staff - especially Ryan who has helped me on numerous occasions by staying later to ensure my unit was sufficient, and offering the chance for me to upgrade or downgrade my unit on the day of the move should i need more/less space. Besides the locations being extremely convenient, Vanguard’s also offers boxes, tape, locks, etc and provides you with a trolly to facilitate heavy items, and personalised codes for independent access. highly Recommend.

Yasmin Ismail

14:50 01 Feb 21

This company provided us with fantastic customer service and prompt responses. The location, staff and service were wonderful and we are very thankful for the services they provided!

Emily Wilson

15:09 26 Jan 21

Ryan has been incredibly helpful throughout especially with the initial move where he helped oversee the removal company and stayed later than his scheduled hours to ensure everything was ok. He is an absolute pleasure to deal with, we have received nothing but great service and would highly recommend.

Laura Kellett

14:52 20 Jan 21

Great service from Ryan and Ben they couldn’t be more helpful . If your looking for a storage facility in central London this is the place to go

Meichele Lehous

20:37 08 Jan 21

Very professional and helpful team, on hand to help on the phone or in person. We had a long-term storage agreement with this business and they were extremely friendly and accommodating.

Kayleigh Bond

16:10 04 Jan 21

Amazing service, the staff are very helpful and efficient. It is easily accessible and secure. Would 100% recommend.

Shelly Abbott

12:03 21 Dec 20

Excellent service today, everyone super helpful and brilliant facilities. Would recommend.

Leonie Heath

16:49 08 Dec 20

Very professional and helpful staff will coordinate storage and even removal. HIghly recommendable.

Suenaga Masami

16:41 27 Nov 20

I used to live here before i met my third wife Lindsey and moved back to the countryside. People are often surprised when i tell them that i used to live in London. "how much did that cost you" they ask. The answer: just about £5000 a year. I love to look at the shock on their face as i answer their question; and they always follow with this same question ;) "How on G-D's green earth did you live in central London for £5000 a year?" Simple, i didn't buy or rent any of those overpriced apartments and houses, i lived in a storage unit. This storage unit, to be exact!This is a prime piece of real-estate and i really loved living here, just a short walk away from Mayfair, lovely job. I lived in a 40sq ft storage unit/ apartment, it was thantastic, i had everything i would ever need: Bed, Barbecue, Baby wipes. Simple living.I lived in London during a brief period in my life; in between my second marriage, and my third marriage. Those were the second best days of my life, second only, to my time in the Royal Marines. There will always be a special place in my heart for W1 Self Storage in Central London.

Todd Fulham

11:13 27 Nov 20

I recently rented a storage space here on behalf of my employer and I can't recommend it highly enough. The best thing is absolutely the staff - I dealt with Alastair who I found to be efficient and helpful well over and above the call of duty. It was also the cheapest locker I found in Central London. The location is very central and easy to get to and the security is very impressive. I have no doubts about the safety of the items being stored, and would heartily recommend Vanguard W1 to anyone looking for a safe, affordable, Central London storage facility, with the bonus of top notch staff.

Natalie Kubicki

10:38 17 Nov 20

I had to move my belongings from my room to a storage while being outside of UK. If a moving is stressful, a remote one is even worst but this guys made it as smooth as possible, following every step of it with kindness, great advices and very professionally. I am really very pleased and relieved. Thank you very much to Amal and Bhupen for all your help! I highly recommend Vanguard Storage.

Alida Pantone

13:59 11 Oct 20

I live around the corner and was walking around and realised there is self storage 2mins from my property. I popped in and the lovely gentleman who served me was both professional and efficient. I would rate the service very highly and it is also well priced given that it’s right in the heart of London

Tooba Ahmed

20:24 22 Sep 20

Ryan and Bhupen both exceptional service. Would happily recommend vanguard to colleagues.

Sean Dunne

09:16 22 Sep 20

Super central storage space. The van I rented was too big to fit inside the parking lot but Alastair helped me carry all my belongings down to the storage which was a massive help. Would highly recommend for the location and the friendly staff.

Emily Lanzer

11:00 09 Sep 20

Very well guided & help remotely my enquiry despite being in overseas by the covering Manager Bhupen

FILIPPO CERNETTI

08:03 07 Sep 20

Very convenient location, easy rental process, no fuss cancellation. Excellent service overall

Eduard Viladesau Franquesa

11:12 30 Aug 20

Staff are friendly and helpful and the storage units are spacious and clean. Excellent service!

Livvy Haysler

19:32 17 Aug 20

Outstanding customer service! We had a great experience of dealing with Vanguardstorage and received a highly professional communication and transparent guidance from the general sales manager Alastair. Highly recommend!

Maria Rakhmanova

16:26 13 Aug 20

I have been very satisfied with this storage facilities. Central, affordable and the service has always been exceptional! Thank you again Joao Monteiro for your great support every time our company needed.

Yoann Foechterle

16:21 17 Feb 20

I’ve been truly impressed by W1 Vanguard Storage. The easy-to-access location near Oxford Circus was perfect and the highly secured/monitored facility made me feel my belongings were in the best care. The staff was extremely knowledgeable and professional and provided excellent customer survive. From location to high tech security to the excellent customer service, I always left my storage unit confident I made the right choice storing at W1 Storage. I highly recommend W1 Vanguard Storage to anyone looking for the best facility for the best value in the area.

W C

11:04 13 Feb 20

João was very responsive, always willing to help, answered all my annoying questions and provided all-round a great service. Would definitely recommend him and this storage to anyone in central London. :)

Filipa Carreira

09:56 06 Feb 20

The facilities were very clean and the front desk manager, Jay, was very helpful with anything I needed. I would recommend.

Meagan Myers

12:12 29 Jan 20

We've been customers of W1 Self Storage in Queen Ann's Mews since 2015. Our experience has been entirely positive the environment is clean and well managed with easy access day and night. Jay the manager is outstanding - always helpful and supportive. Great West End location.

Peter Welch

12:31 22 Jan 20

Excellent and conveniently placed storage facility. Very kind and welcoming staff, good and fair policy. A company with common sense, which is hard to come by.

Tulani Pama

15:38 21 Nov 19

THIS STORAGE SPACE IS VERY MODERN, CLEAN AND SECURE. REASONABLY PRICED UNITS CONVENIENTLY LOCATED IN CENTRAL LONDON. TO TOP IT ALL OFF THE FRIENDLY STAFF PROVIDED ME WITH A++ CUSTOMER SERVICE. I WOULD DEFINITELY RECOMMEND VANGUARD TO ANYONE IN NEED OF STORAGE IN LONDON.

O O

17:53 15 Nov 19

I had a good experience with W1 Storage - I had a small unit for around 2 years and the conditions and access were always good. Jay handled the account well and when I gave notice, instructions were clear and I received my part month refund promptly. Recommended

Ross Bryan

12:00 05 Nov 19

I had a great experience with W1 self storage. The staff, especially Joao, were very helpful, professional, and timely with correspondence. The units (in the basement of a garage) were relatively clean, dry, and secure. I will use them again if needed.

Amber Pitts

15:09 04 Nov 19

It has been an excellent experience. People are very helpful, services are excellent, everything is straight forward. The conditions of the contract are easy and without hidden terms, the conditions of getting out of it, are even more simple. I wish I could always find '' a w1 ''' for my company 's needs.

Ελπίδα Τσιτσάνη

13:21 24 Sep 19

Good storage in the heart of the city. Very helpful staff. W1 have saved me when the time of moving.

Prapatsorn Lertluechachai

12:42 20 Sep 19

Excellent service, I use this place when in London. Jay is been there all this time, so it's really easy to go through the move-in process.

Nikolina Kotur

10:28 12 Sep 19

I had a great experience with Vanguard at Oxford Circus. It was a good clean facility with easy access and great security. The guys there were super helpful. I would definitely use them again.

Mark Barrett

13:15 09 Sep 19

Joao is very helpful and assisted me all throughout the process of having my storage unit. He responded to emails very quickly and didn’t hesitate to explain things again if I was unsure about something. Very pleased with my experience.

JULIA SELMAN

12:12 09 Sep 19

Used W1 now for 4-5 years and always dealt with Jay Monteiro. A great guy - always helpful and kind. Good storage facility and perfect for our needs!

Sunil Shah

12:29 28 Aug 19

Amazing place, amazing service, amazing location. Communication was easy and fast, all our questions were answered promptly. Alistair Allman was beyond helpful, welcoming, and cooperative. He walked us through the process, recommended certain services, explained procedures and was extremely patient with our many questions. We were looking for a storage service as we prepared my daughter for university and are very happy to have chosen them. We highly recommend their services. Thank you Alistair for all your help.

sarah alshafei

12:34 21 Aug 19

Great service & super convenient. Joao and the team are really helpful! Would definitely recommend :)

Emma Brind

12:34 23 Jul 19

Their were really helpful and especially Jay went above and beyond to assist me. I highly recommend this place and Jay, finally I had time to do the review, thank you so much for your help!

Alina Danai

12:38 12 Jul 19

While I was looking for a temp storage my only resource at the time was Google maps..called a few places and chose W1 Self Storage.I'm happy I did. Everyone was super friendly, the location is convenient, access is easy and the storage facility is clean. If I ever need to store my things again..I'll for sure come back here.Shout out to Joao and Amal, it was a pleasure doing business with you ;)

Ale Espino

16:15 09 Jul 19

Excellent security measures. Smooth, uncomplicated operation. Jay was very helpful.

Tara Drew

08:59 26 Jun 19

From our initial enquiry to actually put the items into storage Jay was brilliant. Confirming by telephone to make sure we were happy and then again to check our timings closer to the arrival date. Upon arrival the process with Jay was seamless and everything was explained in detail.

A. Hasoon

08:59 20 Jun 19

Super useful storage based in the HEART of London. It’s easy to access with a car, and they have 2 months at -50% when you start a contract with them. I didn’t use all the days I had paid for and got a refund and my deposit back smoothly, thanks Jay!!

Thais Ondet

17:00 08 May 19

Highly recommended - Joao is super friendly and helpful! We've been storing our stuff here on and off for the past few years and had great experiences every time.

Jennifer Lee

21:13 07 May 19

Very courteous and helpful. Gives immediate help with loan of trolleys when necessary

keith louch

15:25 30 Apr 19

I've had the pleasure of working with Jay for the last two months at Vanguard.. I couldn't ask for or imagine a better point of contact - he is consistently helpful, addressing all of my queries and requests immediately (and there have been MANY!), taking stress out of managing storage for our constantly-fluctuating needs.. Honestly, it is the most pain-free experience I have ever dealt with when it comes to working with vendors.. I highly recommend using Vanguard for ANY storage needs..

Annie Gaudet

10:25 24 Apr 19

Excellent service and responsiveness from staff. A very convenient location and the storage facilities are clean and easy to access.

G R

18:03 29 Mar 19

Amazing service and very friendly staff. They helped with my storage at a very short period of time, and really appreciate the flexibility they are offering to make sure I have a secured unit. Clean and safe storage in Central London, I do highly recommend it. The only issue I had was the height restriction in the carpark, it didn't allow Luton vans to drive inside and park right outside the storage, but speak to the staff there and they are happy to offer solutions. Make sure to mention this to the man & van or removal companies too so they have an idea. It worked out fine for me with the loading, just took a little longer.

Ellie W

13:49 18 Mar 19

Really nice experience here with Jay, I was not 100% sure of what size unit to go for but at no point did I feel I was being pressured to take a larger unit. Every point of the process was explained in detail clearly for me. thanks very much.

John Reynolds

18:33 16 Mar 19

So super helpful! A great convenient storage facility! Thank you so much! Garry

Garry Rose

13:31 15 Mar 19

I had 2 storage units here for over a year and was really impressed with the efficiency, safety and accessibility. Joao was friendly and helped me a great deal moving in and moving out.

Katie Keight

11:12 15 Mar 19

Was a super nice visit. The customer service was excellent - I was received by a young lady named Amal - she was a very lovely lad. I came in at the start of my visit somewhat stressed, but she answered all my queries, and even helped give me some personal advise (my boyfriend cheated on me countless times and he had the audacity to kick ME out). Anyway, I didn't have anywhere to stay and all this extra stuff with no idea where to store it, but coming here really saved my life. Will definitely visit again! And will definitely recommend to others!

Random Highs

16:40 15 Dec 18

Very well run and managed storage facility with excellent security in Central London. I have been a customer for a couple of years now and have always found the organisation and efficiency to be first class. I have primarily dealt with Joao for whom nothing is ever too much trouble. He is professional, courteous and always helpful. Would highly recommend this facility.

C Healy

08:03 06 Sep 18

Very straight forward and easy to use service. From the first enquiry on the internet to the first phone query the service was excellent and very friendly.In person the help and service from Jay was excellent and really helpful.

Gregory Davis

14:46 29 Aug 18

I have been using W1 Self Storage for over 3 years, their facility is very clean and well lit compared to other Storage units in the area. The manager Joao is very helpful and the main reason I renew the contract every year. Thanks

Adel Martelli

18:10 21 Aug 18

We have been so pleased with the service and quality of W1 Self Storage and the manager Joao. He is so helpful and has worked with us to upgrade our unit as needed over the last year or so. We would highly recommend using their facilities and services. They are friendly, polite and always willing to help in anyway they can. The facility is secure and very user friendly.

Tamara Soliz

22:07 10 Aug 18

Amazing location and exceptional service. Jay and his team are extremely kind and make sure everything works seamlessly. I recommend W1 Self Storage to all my friends!

Ferdinand Droulers

12:39 08 Aug 18

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